Terms & Conditions

These Terms & Conditions apply to your use of the SenseAbility Therapy website and the occupational therapy services we provide. By using our website, making a referral or enquiry, or engaging our services, you agree to these terms.

About our services

SenseAbility Therapy provides paediatric occupational therapy services, including assessment, therapy and reporting, for children, teenagers and young adults across North Brisbane and Moreton Bay, delivered at home, school, in the community, or via telehealth.

Our services are provided by, or under the supervision of, an AHPRA-registered occupational therapist. Information provided on this website is general in nature and does not replace individualised clinical assessment or advice.

Referrals and bookings

• No formal referral is required to access our services.
• Referrals and enquiries can be made through our website forms (hosted through our practice management platform, Splose), by phone, or by email.
• Submitting a referral or enquiry does not guarantee an appointment. We will contact you to confirm availability and discuss next steps.

NDIS and funding

• We provide supports for NDIS plan-managed and self-managed participants, as well as privately funded clients.
• Funding decisions, including plan amounts and support categories, are made by the NDIA or other relevant decision-makers, not by SenseAbility Therapy.
• It is your responsibility to ensure sufficient funding is available in your plan for the services you request.

Appointments, cancellations and fees

Before therapy begins, we provide a formal Service Agreement setting out the exact supports, hours and fees agreed for your child, based on their specific needs. The general policies below apply to all clients.

Private clients

Fees are charged per session type, at an hourly rate of $215 (charged pro rata for the actual time involved):

• Initial appointment (up to 1 hour): $215
• Extended initial appointment (up to 2 hours): $430
• Short follow-up (45 minutes total: 30 minutes session, 15 minutes documentation): $180
• Follow-up (60 minutes total: 45 minutes session, 15 minutes documentation): $215
• Non-face-to-face work (session planning, communications, resource development, stakeholder meetings, report writing and finalising treatment notes): billed pro rata at $215/hour

The first 15 minutes of travel is included in the session fee. Travel beyond 15 minutes is billed pro rata at $215/hour.

We ask for at least 24 hours' notice to change or cancel an appointment. Less than 24 hours' notice, or failure to attend without notice, incurs a fee of 100% of the scheduled appointment, plus any travel costs already incurred.

NDIS-funded clients

Fees for assessments, therapy sessions, non-face-to-face work and travel are charged in line with the NDIS Pricing Arrangements and Price Limits current at the time of service, and are set out in your individual Service Agreement. These amounts are reviewed annually in line with NDIS Price Guide updates, and you'll be given prior notice of any change.

We ask for at least 48 hours' notice to change or cancel an appointment. Less than 48 hours' notice, or failure to attend without notice, incurs a fee of 100% of the scheduled appointment (billed from your NDIS supports), plus any travel costs already incurred.

Payment

• Invoices for private clients are payable within 7 days of the invoice date.
• Self-managed NDIS participants are invoiced directly and are responsible for submitting their own payment request; plan-managed participants are invoiced directly to their plan manager.
• Fees may increase from time to time, with reasonable prior notice provided to you.

Website use

• Content on this website is provided for general information purposes only.
• You may not use this website in a way that could damage, disable or impair it, or attempt to gain unauthorised access to it.
• All content, branding and images on this site remain the property of SenseAbility Therapy unless otherwise stated.

Third-party services and links

Our website uses or links to third-party services, including Splose (referral and booking forms), Google Analytics and Google reCAPTCHA (website analytics and security), and The OT Supplier (our sister online shop). Your use of these services is subject to their own terms and privacy policies.

Limitation of liability

While we take care to ensure the information on this website is accurate and up to date, SenseAbility Therapy makes no warranties about its completeness or accuracy, and is not liable for any loss arising from its use. Nothing in these terms limits any right you have under the Australian Consumer Law that cannot be excluded.

Governing law

These terms are governed by the laws of Queensland, Australia.

Changes to these terms

We may update these terms from time to time. Continued use of our website or services after changes are posted means you accept the updated terms.